Fast Heat, Inc., (“Fast Heat,” “we,” “us”), headquartered in Elmhurst, Illinois, has created this Refunds, Returns & Cancellation Policy for www.FastHeat.com to demonstrate its firm commitment to our customers’ complete satisfaction. This Policy discloses Fast Heat’s Refunds, Returns & Cancellation Policy through this Website.

Refunds

Full Refunds Will Be Granted up to 45 Days from Purchase
Fast Heat provides full, unconditional product refunds to customers up to 45 days from the day of purchase. The customer may choose to exchange the purchased product for one of equal value or receive a full cash or credit refund based on the form of the original payment. Unfortunately, Fast Heat cannot refund original shipping charges.

Customers will be asked to provide a valid reason for claiming a refund.

Fast Heat will alert the customer as to when the exchange or refund has been delivered. Note: If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

Returns

All returns must have an authorized Return Authorization (RA) number assigned to the product prior to returning to Fast Heat. The RA number can be obtained by contacting Fast Heat customer service at 630.359.6300 or faxing the request to 630.833.0493. At the time of the RA request, specific details (i.e. model number, order number and reason for return) are requested. All RA numbers are valid for 30 days.

Cancellations

Our automated online ordering system processes your order immediately after you click the “Order" button in Checkout. Therefore, it is not possible to cancel your order before it is fulfilled. However, when you receive your shipment, it will contain specific instructions on how to return the product for a refund. You may return the order back to Fast Heat at 776 N. Oaklawn Avenue, Elmhurst, Illinois 60126 for a full refund within 45 days of ordering, less original shipping charges.

To contact our Customer Service Department, you may call 630.359.6300 or email info@fastheat.com.